ISO 20000 is an IT service management (ITSM) standard that ensures that an organisation's ITSM processes are in line with international best practices and the organisation's needs. This standard helps organizations compare how managed services are delivered and how they can measure service levels and evaluate their performance.
Achieving ISO 20000 Certification can help your organisation improve its services, create an independent evaluation framework and demonstrate an ability to meet customer needs. It is a necessary model to maintain and improve IT service management system.
Benefits of ISO 20000 Implementation:
A company can achieve many benefits by implementing this IT service management standard. Following are some of the noteworthy benefits of ISO 20000:
Competitiveness and credibility: The implementation of ISO 20000 is a way to improve reputation, competitiveness, perception, image, and credibility of the company.
Compliance: By implementation of an ISO 20000 standard, your customers know what they should expect; i.e., there are clear evaluation criteria. Additionally, ISO 20000 takes care that legal or other regulations and their requirements are considered.
Customer satisfaction: The implementation of ISO 20000 greatly facilitates the control of IT service delivery processes and the achievement of objectives. This improves the efficiency of the service and organization management team, a fact that makes your administration happy.
Benchmark and improvement: ISO 20000 is a recognized standard for managing IT services. By installing it, you can compare your organization's configuration, processes, and services with those of other organizations. And, as with all other ISO standards, continuous improvement is a milestone in implementation and ensures that the Service Management System (SMS) and IT services it supports are monitored, measured and serviced periodically.
Streamlining service provision: Implementing an IT service management system (ITSMS) will improve the design, transition and delivery of services, making them leaner and more efficient.
Reducing costs through outsourcing: Once an ISO 20000-compliant SMS is in place, it is much easier to identify elements of the service that can be outsourced to reduce costs.
ISO 20000 Training
We at Global Manager Group provide consultancy and ISO 20000 training course in both online and offline mode. Our team of well-educated and dedicated experts regularly organizes workshops and training session to keep you updated with the international standards and enhance your productivity.
Why us?
Global Manager Group is one of the most prominent documents selling companies and has international clients in more than 65 countries. We provide consultancy services and Training on ISO 20000 Certification.
We are experienced in provides complete documentation and information that will help you fulfil all the requirements without wasting your time and energy. Global Manager Group allows its users to adapt and change the templates as per their requirements and create ISO 20000 documents for their organizations.
We are known for serving our customers with all the best efforts, and with us, you are assured about your ISO 20000 Certification.
